We accept returns or replacements only in the following cases:

• The product delivered is different from the product confirmed in the customer’s order.

• The product has a verified manufacturing defect that is not caused by misuse, improper handling, or normal wear and tear.

Customer Responsibility for Order Selection

Customers are responsible for verifying the product name, model, flavor, resistance, capacity, and other specifications before confirming their order.

If a product is delivered exactly as ordered, returns or exchanges will not be accepted if the customer later realizes that they intended to order a different product.

This includes cases where a customer selects or requests a specific product by name but later discovers that it was not the product they intended to purchase.

If you are unsure which product is suitable for your device, please contact our team before confirming your order. We will be happy to help you identify the correct product.

⚠️ Hygiene & Consumable Products

For hygiene and product-safety reasons, cartridges, pods, coils, disposable pods, e-liquids, and other products intended for direct personal use are not eligible for return or exchange once opened or used.

However, if a consumable product has a verified manufacturing defect, the case may be reviewed for replacement or another appropriate resolution.

Manufacturing defects must be reported promptly after discovering the issue. Problems resulting from misuse, improper installation, improper operation, physical damage, leaking caused by improper use, or normal wear and tear are not considered manufacturing defects.

For cartridges, pods, coils, and similar consumable products, any suspected manufacturing defect should be reported as soon as it is discovered and before continued use of the product. Claims made after prolonged or repeated use may not be considered a manufacturing defect.

Proof of Purchase

Proof of purchase, such as the order number or receipt, may be required to process a return or replacement request.

Product Verification & Tampering

All products returned or submitted for a defect claim are subject to inspection and verification by ND Store.

Products may be inspected based on their model, packaging, components, accessories, contents, and overall condition, along with the order details and proof of purchase.

Any evidence of tampering, alteration, modification, contamination, unauthorized refilling, replacement of components, or substitution of the original product may result in the return, replacement, or defect claim being rejected.

For e-liquids and other sealed consumable products, any suspected alteration of the contents, unauthorized refilling, or addition of any substance will void the return or defect claim.

ND Store reserves the right to refuse any claim where the product or its contents have been intentionally altered, damaged, substituted, or otherwise compromised after delivery.

Important

All return and replacement requests are subject to inspection and verification by ND Store. The final resolution will be based on the condition of the product, the nature of the reported issue, the order details, and the results of our assessment.

If you receive a damaged product, a product different from what you ordered, or a product with a suspected manufacturing defect, please notify us within 24 hours of receiving your order by email or phone using the contact details provided on our website, or by visiting one of our store branches and reporting the issue in person.

When reporting the issue at a store branch, please bring the product with you for inspection, along with your order number or other proof of purchase. If you contact us remotely, please provide your order number along with clear photos or videos showing the issue, when applicable. For faster assistance, we recommend submitting photos or videos by email or through any other communication channel requested by our support team.

For consumable products such as e-liquids, cartridges, pods, coils, and disposable pods, any suspected issue should be reported within 24 hours of receiving the order and before continued use of the product. If you report the issue in person, you must bring the product and its remaining contents, packaging, and related components, where applicable.

All reported issues are subject to inspection and verification by ND Store to determine whether the issue is a genuine manufacturing defect or the result of misuse, improper installation, improper operation, physical damage, or normal wear and tear.

Claims reported after the 24-hour period may not be accepted, particularly when the product has been used extensively or the reported issue could have resulted from use, improper handling, installation, or normal wear and tear.

If a manufacturing defect or fulfillment error is verified, ND Store will arrange an appropriate replacement, refund, or other resolution.

If approved, refunds will be processed within 7 business days. You will receive a confirmation when the refund is issued.

Note: Shipping fees are non-refundable unless the return is due to an error on our part.

We do not offer exchanges for customer preference, change of mind, or incorrect product selection when the product delivered matches the confirmed order.

If the product delivered is different from the confirmed order or has a verified manufacturing defect, we will review the case and arrange an appropriate replacement or resolution.

For customers based in New Damietta or Damietta City, we offer:

• In-store support at our New Damietta branch

• Fast local pickups and inspections

• Priority processing for local returns

This ensures a smoother experience for vape users in our local community.

Contact us at:

• Email: nd.vapestore@gmail.com

• Phone First Branch (Champion Building – Al‑Saidi Al‑Qadeem):
  +20 100 181 3148
  Phone Second Branch (Aerox Building – Central District):
  +20 155 906 6787