Return And Refund Policy – ND Store Vape Shop | Damietta & New Damietta

At ND Store, we want our customers in Damietta, New Damietta, Cairo, Alexandria, Port Said, Mansoura, Aswan and across Egypt to shop with confidence. That’s why we’ve designed a simple and fair return and refund policy that puts your satisfaction first.

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Return Conditions

We accept returns within 14 days of the delivery date under the following conditions:

  • Items must be unused, unopened, and in original packaging

  • Proof of purchase (order number or receipt) is required

  • Only products purchased from nd-store.com are eligible

⚠️ Due to hygiene reasons, used vape devices, opened e-liquids, and disposable pods are non-refundable unless defective.

Return And Refund Policy Damaged

Damaged or Defective Items

If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of receiving your package. Provide photos and your order number via:

We’ll evaluate the case and arrange for a replacement or refund as quickly as possible.

Return Policy refund

Refund Process

If approved, refunds will be processed via the original payment method within 7 business days. You will receive a confirmation email when the refund is issued.

Note: Shipping fees are non-refundable unless the return is due to an error on our part.

Return And Refund Policy Exchanges

Exchanges

We do not offer direct exchanges. If you’d like to swap a product, you must return the original item (if eligible), then place a new order through our website.

Return And refund Policy Local Support

Local Support
Damietta & New Damietta

For customers based in New Damietta or Damietta City, we offer:

  • In-store support at our New Damietta branch

  • Fast local pickups and inspections

  • Priority processing for local returns

This ensures a smoother experience for vape users in our local community.

Return Policy request

How to Request a Return

Contact us at:

  • Email: nd.vapestore@gmail.com

  • 📱 Phone First Branch (Champion Building – Al‑Saidi Al‑Qadeem):
    +20 100 181 3148
    📱 Phone Second Branch (Aerox Building – Central District):
    +20 155 906 6787

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Questions About Returns?

Need help with a return or refund for vape products in Damietta

We’re here to help. Contact our team if you’re unsure about your item’s eligibility or need help with a return or refund:

You can also read our Shipping Policy for more information on delivery conditions in Damietta and across Egypt.

Vape with Confidence in Damietta

ND Store is proud to serve Damietta, New Damietta, and all of Egypt with reliable products and customer-first policies. Whether shopping online or visiting our New Damietta vape shop, your satisfaction and trust matter to us.